Refund & Cancellation Policy
Last Updated & Effective: May 19, 2026
1. Commitment to Customer Satisfaction
At Cognito Parental Control, we take immense pride in the quality, stability, and reliability of our child safety software. We want you to feel entirely confident in your decision to invest in your family’s digital well-being. To ensure complete peace of mind, we back our ₹999 lifetime license with a comprehensive, transparent, and fair refund policy.
2. 30-Day No-Questions-Asked Money-Back Guarantee
100% Satisfaction Guarantee
If you are not entirely satisfied with the Cognito Parental Control dashboard or Android IoT Client for any reason within the first 30 calendar days of your original purchase, you are entitled to a full, instant refund of your ₹999 payment. Zero hassle, zero complicated paperwork, and no questions asked.
3. Eligibility Criteria & Refund Process
To ensure a smooth, secure, and prompt refund experience, please adhere to the following simple procedure:
- Valid Timeframe: Your refund request must be submitted via email within exactly 30 calendar days of the original transaction date timestamp. Requests received after the 30-day window has expired will not be eligible for a refund.
- Required Information: When emailing support, you must include your registered account email address and your official transaction ID / payment receipt number.
- License Deactivation: Upon successful issuance of your refund, your Cognito Family License will be instantly revoked, and your parent dashboard account will be deactivated. You must promptly uninstall the Cognito Android IoT Client from all child devices.
4. Exclusions & Refund Forfeiture (Anti-Abuse Policy)
While we maintain a highly generous refund policy, we enforce strict anti-abuse guidelines to protect our business operations and prevent fraudulent exploitation. You acknowledge and agree that your right to a refund is immediately forfeited under any of the following circumstances:
- Terms of Service Violations: If your account has been suspended or terminated due to a violation of our Terms of Service (e.g., attempting unauthorized surveillance of an adult without consent).
- Refund Abuse: If you have previously purchased Cognito, requested a refund, and subsequently repurchased the software under the same or a different email address.
- Unwarranted Chargebacks: If you initiate a dispute or chargeback directly with your credit card issuer or bank without first contacting our support team to request a standard refund.
5. Processing Timelines & Support Contact
Once your refund request is received and verified by our billing department, we initiate the reversal immediately. Depending on your payment gateway, banking institution, or card issuer, it typically takes 5 to 10 business days for the credited funds to reflect in your bank account or credit card statement.
How to Request Your Refund
To initiate your refund request, simply send an email to our dedicated billing support desk with the subject line "Refund Request - [Your Transaction ID]":
Billing Support Email: support@cognito.com / billing@cognito.com
Required Details: Registered Email Address & Transaction ID
Response Time: Within 24 Hours